Welcome to Audicin Support

Whether you’re new to Audicin or a seasoned user, we’re here to keep your journey to wellbeing smooth and uninterrupted. If you don’t find the solution you need, please reach out, and we’ll get back to you promptly.

How to Get Started with Audicin

Audicin is a subscription-based app available on both iPhone and Android. To get started, please follow the steps below:

  1. Create an account: Find Audicin in the App Store or Google Play, and download the app.

  2. Choose your plan: Select the subscription that suits you best, or try free for 30 days with code CLARITY.

  3. Pick your audio treatment: Browse our library of treatments like Mood Boost, Focus, Sleep, or Relax, tailored to support a specific wellbeing goal.

  4. Put on your headphones: To fully experience the benefit of Audicin and regulate your nervous system, headphones are essential.

  5. Enjoy anytime, anywhere: Use Audicin on the go, at work, or at home to keep your nervous system balanced all day.

Disclaimer: Please seek medical advice before trying audio medicine if you have a neurological condition that is associated with fits, have a heart condition, if you are under 18 or if you are pregnant. Safety of audio medicine has yet to be scientifically assessed in these vulnerable populations.

Subscription & cancellation FAQ

Looking to manage your Audicin subscription? Here are answers to common questions about handling your account and subscription, ensuring you have full control over your Audicin experience.

How do I redeem a code?

If you have a code for Audicin then you can redeem it at the time that you download the app. All codes are redeemed as part of the App Store/ Play Store subscription process.

The steps to apply a code differ slightly for iPhone and Android. These redemption processes are managed by Apple and Google, and we have no control over them.

Please note, we cannot apply codes retroactively to existing Audicin accounts; they must be entered during the subscription setup.

How to redeem a code for Audicin on Android?

  1. Download the Audicin app from Google Play Store

  2. Choose one of the subscriptions as the basis of your purchase

  3. Tap the right facing arrow next to your payment method to open up buying options

  4. Click 'Redeem code'

  5. Enter your code and tap 'Redeem'

  6. The next screen will confirm the nature of your code and how it will be applied to your subscription to Audicin

    After completing these steps, your subscription plan should reflect the promotional adjustment provided by your code.

How to redeem a code for Audicin on iPhone?

  1. Download the Audicin app from the App Store.

  2. Open the Audicin app, create your account, and verify your email address.

  3. After verifying, re-enter your email and select your permissions.

  4. Once on the subscription page, you can choose a subscription plan or select Redeem Code.

  5. Enter your code in the provided field and confirm.

    After completing these steps, your subscription plan should reflect the promotional adjustment provided by your code.

How do I cancel Audicin?

To cancel Audicin, you must do so through the App Store or Google Play Store using the account associated with your subscription. Audicin cannot directly cancel subscriptions since they are managed by Apple or Google.

Please note: Cancelling your Audicin account does not cancel your subscription. If you do not cancel as desribed below, we are unable to offer refunds for any charges from Google or Apple.

We’d be sorry to see you go! If you have any concerns we can address, please reach out to us using the form below before canceling.

How do I cancel Audicin for Iphone (through AppStore)?

  1. Open the Settings app on your iPhone

  2. Tap on [Your Name] at the top

  3. Select Subscriptions

  4. Find and tap Audicin

  5. Select Cancel Subscription and confirm

Alternatively, you can:

  1. Open the App Store app

  2. Tap on your profile picture in the top right corner

  3. Select Subscriptions and follow the steps 4-5 above

How do I cancel Audicin for Android (through Google Play Store)

  1. Open the Google Play Store app

  2. Tap on your profile icon in the top right corner

  3. Select Payments & Subscriptions, then Subscriptions.

  4. Select Audicin

  5. Tap Cancel Subscription and follow the prompts to confirm

After cancellation, your subscription will remain active until the end of the current billing period.

Need help? Contact Audicin Support

If you have questions, need help, or want to share feedback, please reach out! Use our contact form or email us at support@audicin.com. We’re here to make your journey to wellbeing with Audicin as smooth as possible.